Hadvani's (a brand of Gokul Snacks Pvt. Ltd.) is committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://www.hadvanis.com, in compliance with applicable Indian laws.
Information We Collect
We may collect personal data that you voluntarily provide to us when you:
- Register on the website
- Place an order
- Subscribe to our newsletter
- Fill out a form or participate in surveys
- Contact us via phone or email
This information may include your name, email address, mailing address, phone number, and payment details.
We may also collect non-personal information automatically as you navigate the site, such as your IP address, browser type, operating system, and browsing activity.
Consent for Data Processing
By using our website and providing your personal data, you explicitly consent to the collection, storage, processing, and disclosure of your personal data as described in this Privacy Policy, in accordance with the provisions of the DPDP Act, 2023.
Where specific consent is required (e.g., marketing), we will obtain it separately. You may withdraw your consent at any time by contacting us.
How We Use Your Information
We use the collected information to:
- Process your orders and manage your account
- Improve our website and services
- Personalize your experience
- Communicate updates and promotions
- Respond to inquiries and provide support
- Analyze website usage
- Prevent fraud and ensure website security
Disclosure of Your Information
We do not sell or trade your information. We may share it only in the following circumstances:
- Service Providers: Trusted partners like payment processors or shipping companies.
- Legal Requirements: As required by law or government authorities.
- Business Transfers: In case of mergers, acquisitions, or asset sales.
Data Retention
We retain your data only as long as necessary for business and legal purposes. Once no longer needed, data will be securely deleted or anonymized.
Data Principal Rights
Under the DPDP Act, 2023, you have the following rights:
- Right to Access – Know if and how your data is being processed
- Right to Correction – Request corrections to inaccurate data
- Right to Erasure – Ask for your data to be deleted, with exceptions
- Right to Grievance Redressal – Raise complaints to the Grievance Officer
- Right to Nomination – Nominate someone to act on your behalf in case of incapacity or death
To exercise any of these rights, please contact our Grievance Officer below.
Data Security
We implement strong security measures like SSL encryption, secure servers, and routine audits. However, no system can be 100% secure over the internet.
Third-Party Websites
Our site may link to external websites. We are not responsible for their privacy practices. Please review their policies separately.
Cookies
We use cookies to improve your browsing experience. You may disable cookies via your browser settings, but some features may not work properly.
Changes to This Privacy Policy
We may update this policy to reflect changes in our practices or the law. Please check back periodically for updates. Any changes will include an updated "Last Updated" date.
Grievance Redressal / Contact Us
If you have questions or want to exercise your rights, contact our designated Grievance Officer:
- Grievance Officer: [Name of Grievance Officer - to be filled]
- Email: info@hadvanis.com (Please mention "Attn: Grievance Officer" in the subject)
- Phone: +91 90811 09990
- Address: 505, Fortune Imperia, Nr. Speedwell Party Plot, New 150 Feet Ring Road, Rajkot - 360005, Gujarat, India